If you have any questions about which part to order, please call us at 1-800-624-1297 However, in order to ensure timely processing of all parts orders, we are unable to take your order over the phone.
If you are trying to use our store to order a product and are encountering issues, please call Customer Experience Team at 1-800-624-1297.
First, find the model number on your particular tube. It will be either stamped/embossed on the bladder by the main air valve or printed on the caution tag attached to the cover. Using our website to find the model number is not advised as there may be more than one model number for any given line of product. Once the model number is located, check our parts site for parts which are available for your product.
We are the only point of purchase for our parts.
Shipping costs are calculated based upon your order total, weight of your shipment and location your order is shipping to.
For orders through our online store, we do not ship to P.O. Boxes, APO Boxes or any location outside the continental United States of America.
When shipping parts orders to Canada, Hawaii and Alaska, an additional $30 charge will be applied.
For other countries, email our International Team- Brunger Export: firstname.lastname@example.org
Airhead Sports Group is unable to expedite order processing at this time.
Order processing is 3 – 5 business days.
You can pay an additional cost to expedite the shipping only.
All of our bladders are designed specifically for their respective covers. Any bladder or cover not used with its intended counterpart will not be covered under warranty. We are unable to provide guidance on finding a cover or bladder to fit another manufacturer’s product.
Our products currently have either a Boston valve or a Speed Safety valve. Boston valves are threaded and screw into the bladder. Speed Safety valves are melded directly to the bladder and push in.
Speed Safety valves are unable to be replaced. If yours has come detached from the bladder, a new bladder is needed. If your Speed Safety valve is missing the small, red insert, these can be replaced by ordering here.
All our parts and products come with a warranty. All products, with the exception of inflatable snow tubes, come with a 1- year warranty from the date of purchase. Inflatable snow tubes, come with a 90- day warranty from the date of purchase. If filing a warranty claim, a copy of the receipt or invoice is required to verify date of purchase. To file a warranty, follow the instructions on our warranty page.
If you are unable to find the leak after submerging the product, try brushing soapy water onto the tube. Anywhere bubbles form, inspect for a leak. To aid in the repair of leaks on smooth surfaces, we have a vinyl repair kit that can be purchased from our website. Please search our website for part number AHRK-1, the Airhead Vinyl Repair Kit.
Airhead Sports Group, Inc. can only refund purchases made at Airhead.com and Yukoncharlies.com. Airhead Sports Group, Inc will provide a refund for new, unopened merchandise only. We do not credit for shipping fees either to or from the customer if an item or part is returned.
If you intend to return an unused item for a refund, please contact the Airhead Sports Group, Inc’s Customer Experience Team ( 1-800-624-1297 or email@example.com). A Return Authorization will be provided to ensure that you receive the proper credit.
If your order was mis-shipped, or your item arrives to you damaged, please contact the Customer Experience Team. Refunds will be applied to the purchasing credit card within 10-14 business days of the date the returned merchandise if received by Airhead Sports Group, Inc.