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frequently asked questions

How do I order a part?

Please visit our parts section of Airhead.com and Yukoncharlies.com to purchase available parts for our products.

Can you take my order over the phone?

If you have any questions about which part to order, please call us at 1-800-624-1297 However, in order to ensure timely processing of all parts orders, we are unable to take your order over the phone.

If you are trying to use our store to order a product and are encountering issues, please call Customer Experience Team at 1-800-624-1297.

Why is my part not on your parts list?

Our parts website inventory is updated regularly. If you don’t see your part on the site, it is either backordered or discontinued. If you have questions on when or if we’ll be getting your part back in stock, please call 1-800-624-1297 or email us at customercare@airhead.com.

How do I know which part to order?

First, find the model number on your particular tube. It will be either stamped/embossed on the bladder by the main air valve or printed on the caution tag attached to the cover. Using our website to find the model number is not advised as there may be more than one model number for any given line of product. Once the model number is located, check our parts site for parts which are available for your product.

Am I able to purchase your parts anywhere else?

We are the only point of purchase for our parts.

What is the cost of shipping a part?

Shipping costs are calculated based upon your order total, weight of your shipment and location your order is shipping to.

Do you ship outside the continental US?

For orders through our online store, we do not ship to P.O. Boxes, APO Boxes or any location outside the continental United States of America.

When shipping parts orders to Canada, Hawaii and Alaska, an additional $30 charge will be applied.

For other countries, email our International Team- Brunger Export: info@brungerexport.com

Can you expedite my order?

Airhead Sports Group is unable to expedite order processing at this time.

Order processing is 3 – 5 business days.

You can pay an additional cost to expedite the shipping only.

Is there another bladder that will work for my tube?

All of our bladders are designed specifically for their respective covers. Any bladder or cover not used with its intended counterpart will not be covered under warranty. We are unable to provide guidance on finding a cover or bladder to fit another manufacturer’s product.

How can I order a new valve?

Our products currently have either a Boston valve or a Speed Safety valve. Boston valves are threaded and screw into the bladder. Speed Safety valves are melded directly to the bladder and push in.

Our Boston valves are available for order from our website at www.airhead.com, found under the Valves section or searching part number AHBV-2.

Speed Safety valves are unable to be replaced. If yours has come detached from the bladder, a new bladder is needed. If your Speed Safety valve is missing the small, red insert, these can be replaced by ordering here.

Is my tube under warranty?

All our parts and products come with a warranty. All products, with the exception of inflatable snow tubes, come with a 1- year warranty from the date of purchase. Inflatable snow tubes, come with a 90- day warranty from the date of purchase.   If filing a warranty claim, a copy of the receipt or invoice is required to verify date of purchase. To file a warranty, follow the instructions on our warranty page.

 

How do I repair a leak in my tube or bladder?

If you are unable to find the leak after submerging the product, try brushing soapy water onto the tube. Anywhere bubbles form, inspect for a leak. To aid in the repair of leaks on smooth surfaces, we have a vinyl repair kit that can be purchased from our website. Please search our website for part number AHRK-1, the Airhead Vinyl Repair Kit.

Are there any stores in my area that carry your products?

Yes, we work with many fine retailers that sell our products. To find retailers in your area that sell our products, please see our dealer locator.

What is the Return Policy?

Airhead Sports Group, Inc. can only refund purchases made at Airhead.com and Yukoncharlies.com. Airhead Sports Group, Inc will provide a refund for new, unopened merchandise only. We do not credit for shipping fees either to or from the customer if an item or part is returned.

If you intend to return an unused item for a refund, please contact the Airhead Sports Group, Inc’s Customer Experience Team ( 1-800-624-1297 or CustomerCare@airhead.com). A Return Authorization will be provided to ensure that you receive the proper credit.  

If your order was mis-shipped, or your item arrives to you damaged, please contact the Customer Experience Team. Refunds will be applied to the purchasing credit card within 10-14 business days of the date the returned merchandise if received by Airhead Sports Group, Inc.