Airhead Sports Group Offers a Limited Warranty On All Products
ALL PRODUCTS: 1 year LIMITED WARRANTY from date of purchase, except snow tubes: 90 days from date of purchase.
*All warranties require proof of purchase date on receipt
* Airhead Sports Group warranties products only within the US & Canada. For warranty issues outside of the US & Canada, please contact your seller.
If your product is still under warranty, please email the following to warranty@airhead.com
- UPS Shipping Address: (We do not ship via the postal service so this must be a physical address.)
- Best Daytime Phone Number:
- E-Mail Address:
- Product Model Number #
- Inflatable Product Batch Number # (Printed next to the valve or on the warranty hangtag sewn to the cover on the underside of the valve flap, or near the valve.)
- Description of the Problem (Please indicate the location of the problem- cover, main tube, backrest tube, etc.)
- Date of Purchase / Sales Receipt
- Proof of Purchase: Please scan and attach sales receipt. WARRANTIES CANNOT BE PROCESSED WITHOUT A RECEIPT
- Photo of the Defect: Please attach a photo
- *We are unable to warranty a product without all pertinent information listed above.
THE AIRHEAD SPORTS GROUP WARRANTY DOES NOT COVER:
- Products without the ASG Stamp, ASG Warranty Label, or ASG embossing on them
- Failures caused by over-inflation and under-inflation
- Snags, tears, cuts and punctures obtained during normal use
- Fading from exposure to sunlight or weathering
- Misuse, abuse and neglect
- Improper storage
- Items used in a Commercial Setting/Application (HD Mables excluded)
- Product degradation due to chemicals (e.g. Chlorine, etc.)
- Open box/Used items
Please allow 1-7 business days from the receipt of the completed form for your warranty to be processed. If a replacement is ordered, normally shipping time is an additional is 5 to 7 business days. If information is missing from a form, it will cause a delay in processing while we request additional information from you. We will respond via e-mail with our disposition relative to your claim. If a replacement is given, you will receive an e-mail with the UPS tracking number at the time the replacement is shipped. We do not issue refunds, we will replace the defective item only. If you are requesting a refund please contact the place of purchase. We may require you to send the damaged item or a part from the item. There is no charge for regular shipping. If you would like expedited shipping you will need to provide a Visa or MasterCard and expiration date. UPS Second Day Air is $50, UPS Overnight is $100.