Airhead Sports Group Offers a Limited Warranty On All Products
ALL PRODUCTS: 1 year LIMITED WARRANTY from date of purchase, except snow tubes: 90 days from date of purchase.
*All warranties require proof of purchase date on receipt
* Airhead Sports Group warranties products only within the US & Canada. For warranty issues outside of the US & Canada, please contact your seller.
If your product is still under warranty, please email the following to warranty@airhead.com
- UPS Shipping Address: (We do not ship via the postal service so this must be a physical address.)
- Best Daytime Phone Number:
- E-Mail Address:
- Product Model Number #
- Inflatable Product Batch Number # (Printed next to the valve or on the warranty hangtag sewn to the cover on the underside of the valve flap, or near the valve.)
- Description of the Problem (Please indicate the location of the problem- cover, main tube, backrest tube, etc.)
- Date of Purchase / Sales Receipt
- Proof of Purchase: Please scan and attach sales receipt. WARRANTIES CANNOT BE PROCESSED WITHOUT A RECEIPT
- Photo of the Defect: Please attach a photo
- *We are unable to warranty a product without all pertinent information listed above.
THE AIRHEAD SPORTS GROUP WARRANTY DOES NOT COVER:
- Products without the ASG Stamp, ASG Warranty Label, or ASG embossing on them
- Failures caused by over-inflation and under-inflation
- Snags, tears, cuts and punctures obtained during normal use
- Fading from exposure to sunlight or weathering
- Misuse, abuse and neglect
- Improper storage
- Items used in a Commercial Setting/Application (HD Mables excluded)
- Product degradation due to chemicals (e.g. Chlorine, etc.)
- Open box/Used items
Please allow 1-7 business days from the receipt of the completed form for your warranty to be processed. If a replacement is ordered, normally shipping time is an additional is 5 to 7 business days. If information is missing from a form, it will cause a delay in processing while we request additional information from you. We will respond via e-mail with our disposition relative to your claim. If a replacement is given, you will receive an e-mail with the UPS tracking number at the time the replacement is shipped. We do not issue refunds, we will replace the defective item or part only. If you are requesting a refund please contact the place of purchase. We may require you to send the damaged item or a part from the item. There is no charge for regular shipping. We do not expedite warranty part replacements.